R E T U R N I N G M E R C H A N D I S E
All claims and returns are accepted with our authorization only. Tasha Apparel does not send call tags (pick ups) for returned merchandise. Customer is responsible for all returned shipping fees (including damaged goods). In order to process a claim or return, a phone call has to be made to our office or send us an email at firstname.lastname@example.org, the email must contain the following: Order Number # Style # (Description) Reason for return: (In a few words explain the problem) The claim/return request has to be within 3 days of receipt of goods.There is a 20% restocking fees for all returns. Refused, unclaimed, undeliverable orders or merchandise returned due to customers' error are subject to 20% restocking fee in addition to all freight charges.
A full refund totaling $25.00 or more will be issued only towards irregular merchandise bought with credit cards. A store credit will be issued to any credit owed of $25.00 or less. Sale items or reduced price items are not returnable or refundable. Merchandise bought with COD's can not be refunded. A store credit will be issued to your account. Authorized claims/returns will be refunded in the full amount of merchandise price only to your original account as soon as the returns are received and if all proper steps of policy have been applied. Please note if you fail to take the proper steps of our claims/returns policy you will only qualify for store credit for any claims or returns. If you prefer to have a store credit, it will be applied to your next order. If you will be exchanging your return, shipping fees will apply to your exchange. If you were not satisfied with the merchandise you will be issued a store credit.
* All SALE, CLEARANCE, REDUCED PRICE, $4.00 AND UNDER, ITEMS BOUGHT WITH 25% OR MORE DISCOUNTS ARE FINAL SALE. If you should take it upon yourself to return any item we have the right to not issue any credit.