Help Center

You've got questions? We have answers!
It seems like you're looking for help. If you have any queries just send us a message using the chat box on the left side of the screen or Please click here for our company contact information.

Reminder: Our Help Page contains lots of useful step-by-step guides.
Check these out before sending us a support ticket - you might find the answer you're looking for.

Order Status

Has my order shipped?

Login to your account at the top right hand side of our site to check your order status.

How do I change quantities or cancel an item in my order?

Please contact us to make updates to an unfulfilled order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Login to your account at the top right hand side of our site to track your order.

My order never arrived

Login to your account at the top right hand side of our site to check your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance via email, phone or chat.

An item is missing from my shipment

Login to your account at the top right hand side of our site to check your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance via email, phone or chat.

My product is missing parts

Login to your account at the top right hand side of our site to check your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance via email, phone or chat.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

How do I create an account?

Create your account by selecting the account link in the top right hand corner of our site. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

You can edit your account information by logging into your account in the top right hand corner of our site.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. You also have the option of using your own shipping label, please email us at info@tashaapparel.com for more info.

I forgot my password

Click the your account link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return a product?

Review our return policy here.

I received the wrong product

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

You can review our entire return policy here.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the my account link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Dropshipping Program

Dropship How To

Dropship application

Click here to access our dropshipping application.

Shipping and Returns

Ordering Information

Click for Order Policy

Resell with Tasha Apparel Wholesale

Thank you for your interest in Tasha Apparel ÃƒÆ’¢ÂÂ¤ 

We are based and ship out from Los Angeles, California, USA. 

Most of our merchandise comes in a pack of 6 units, sometimes less and everything comes in the same color, but different size breakdown. When you click on each photo you will receive all the information such as the name, style number, where it is made, the textile, color, size breakdown, how many come in a bundle, and how many bundles we have in stock. 

We will also ship to you for free as long as you spend $300 or more. 

Free shipping excludes clearance items. or we will ship for a flat rate of $9.95 FedEx ground (US only). 

We have NO MINIMUM and if you place your order before 12pm PST we will ship it the same day.

Another benefit when you work with us is that you can use our photos for your own benefit, whether it is for promotion or for your own website. 

All you have to do is login and create an account for yourself, all you need is your email address and a password. 

Sign Up!

Your account is immediately activated and you will be able to view full product information and place an order.

Please note, for Businesses located in California only: A valid California Sellers Permit (resale license number) is required before an order can be processed or shipped out.

Please email info@tashaapparel.com your California Sellers Permit or contact customer service for further information.

 

Interested in our Dropship Program?

To apply to our DROPSHIP program, use the following link: APPLY NOW

Registered users can log in using their email address & password. Once logged in simply add your selected items into the shopping cart, once you have reviewed your items, proceed to checkout using our secure server. Delivery charges will be automatically calculated using our integrated shipping system. USA customers have a standard shipping cost, for international customers the shipping cost will vary depending on the shipping location and the total weight of the order. 

International orders have to be placed online. We ship to worldwide except some restricted countries imposed by the U.S. Government such as Cuba, Iran, Iraq, Libya, North Korea, Sudan, Afghanistan, Angola, Rwanda, and Syria. 

Invoices do not include duties or other taxes.

Pending Orders - If your order is received and no payment has been applied towards your order, you will be notified by e-mail or telephone. Your order will be put on hold and you will have 3 days, starting with the date your order was placed, to pay for your pending order. If payment is not made by the 3rd day your order will be canceled without notice.

If you have a promotional code you can enter this into the box provided at checkout. Please note discounts are not valid on sale items, only full price items. The total amount will then be recalculated to include the discount and confirmed before you make payment.

There is no minimum order value, though all items are sold in packs/bulks of usually 6 pieces (each pack contains a full size ratio). We do not offer sample orders.

Merchandise ordered for in-store pickup are available to pick-up from our Los Angeles, CA showroom. 

Orders placed with bank transfer payments will be cancelled if payment has not been advised or made within 48 hours of time of order.

You can contact our customer service team if you require any help or assistance.

Email info@tashaapparel.com call +1 (323) 531-9398 or text/whatsapp +1 (213) 378-6774 (Mon-Fri 8:30am-5:00pm PST)

Shop TASHA APPAREL for Discount Wholesale Women Clothes, Wholesale Junior Clothes, Wholesale Kids Clothes, Wholesale Plus Size Clothes, and Bulk Fashionable Clothing & Accessories.

Payment Information

International Shipping

Do you ship to my country?

We ship World Wide Please.

Create an account by clicking the My Account link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive full payment from you.

For more info click here: Payment Policy

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

For more info click here: Shipping Policy

What is the return policy?

Our entire return policy can be read here.

Guarantees

Low price guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?

No we do not charge sales tax.

You only have to pay sales tax if you are located in the same state as our warehouse, California.

For California customers we will require retail reseller's permit to purchase.

I have a question on my charges

Click the My Account link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt / invoice

Click the My Account link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged at check out, once your order is placed you will receive a confirmation page and confirmation email.

Buyer's Guide

How do I redeem a gift certificate?

If you are the recipient of a gift certificate and would like to redeem your gift certificate, simply enter your gift card information at checkout.

How do I find my product?

To find the product you're looking for, you may:

  1. Use the navigation menus on the top, left & bottom of our website.
  2. Type a keyword, style number or brand name into the search box.

If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, you'll see a box at checkout to enter your coupon code / promo code.

Additional Support

How can I contact you?

Please click here for our company contact information.